Mohammad Nahidur Abedin

  • Customer Service Agent
  • Manitoba
  • Oct 25, 2019
Full time Administration Cleaning Customer Service General Labour Warehouse

Personal Summary

A skilled communicator, able to maintain cultural sensitivity, establish rapport with members of diverse groups and promote team cohesiveness.

Work Experience

Key Account Manager
Apr 2016 - Oct 2019 Dynamicflow

Job Responsibilities:

> Coordinating with clients to determine budgetary specifications
Providing assistance in report development to management
Maintaining and updating daily lists and finance agreements
Assisting in providing in-house client consultation as needed
Responding to client queries as required
Overseeing analysis and resolution of billing discrepancies
Researching on ways to bring in new accounts

Manager - Marketing & Communications
Dec 2015 - Mar 2016 Etaha Corporation Limited

Job Responsibilities:

Planning and overseeing all marketing activities
Maintaining seamless communication with all clients
Collecting payments for services rendered by the company
Creating new business opportunities
Training the new recruits
Monitoring your teams performance and motivating them to reach targets
Working closely with staff across departments to implement growth strategies

Assistant Manager - Sales
Jan 2015 - Dec 2015 Enosis Solutions

Job Responsibilities:

> Achieving growth and reaching sales targets by successfully managing the sales team
> Designing and implementing a strategic business plan that expands company's                     customer base and ensure it's strong presence in US and Canada
> Setting objectives, coaching and performance monitoring of sales representatives
> Building and promoting strong, long-lasting customer relationships by partnering with           them and understanding their needs
> Presenting sales, revenue and expenses reports and realistic forecasts to the                         management team
> Identifying emerging markets and market shifts while being fully aware of competition         status

Senior Business Development Associate
Jan 2013 - Dec 2014 Enosis Solutions

Job Responsibilities:

> Researching new leads
> Brainstorming and developing ideas and strategies for difficult leads and approach them     accordingly
> Cultivating strong relationships with new clients, while maintaining existing client                    relationships
> Preparing sales plans, sales pitches, presentations, reference material, and other                   documents as required
> Identifying areas of improvements and providing logical solutions
> Assisting team with other business development projects as needed

Business Development Associate
Jun 2011 - Dec 2012 Enosis Solutions

Job Responsibilities:

> Researching and verifying new leads
> Contacting businesses or private individuals, by telephone, to solicit sales for graphics          design and web/mobile development services
> Responding to calls and addressing queries from customers
> Processing incoming and outgoing mails
> Preparing reports, forms, presentations and other documents
> Maintaining reports and database

Contact Center Executive
May 2010 - Jun 2011 Stamford Group (International Call Center)

Job Responsibilities:

> Managing large amounts of inbound and outbound calls in a timely manner
> Identifying customer needs, clarify information, research every issue and provide                   solutions accordingly
> Building sustainable relationships and engage customers by taking the extra mile
> Keeping records of all conversations in the CRM for future engagements


Apr 2003 - May 2005 Central Model School, Kolkata, India
Apr 2001 - May 2003 Central Model School, Kolkata, India