Vishal Narayanbhai Shah

  • Analyst
  • India
  • Jun 21, 2018
Full time Administration Business Development Caregiver Consultant Customer Service

Personal Summary

Dear Hiring Manager,

I am writing this letter to express my keen interest in securing the above stated position which is available in your organization.

I have over 8 years of experience in various aspects of BPO and currently working as Senior Process Associate in Tata Consultancy Services, India. I am adept in in back office operations, market research analysis and credit based operations.

My expertise includes:

Market Research

Credit Operations

Data Analysis

Quality Analysis

Customer Service

My key strength lies in interacting with various business clients and has a good understanding of various case studies and to conduct primary and secondary research based on strategic analysis, local trends, emerging technology which enables me to execute all research projects and activities.

These qualities make me the ideal candidate for the aforementioned position. Please allow me to discuss my credentials with you further at your earliest convenience, and do not hesitate to call me on +91 8000114207. I look forward hearing from you soon.

I appreciate your time and consideration.


Vishal Shah

Work Experience

Sr Business Process Associate
Feb 2011 - Jun 2018 Tata Consultancy Services

Markets Research for Australian & New Zeeland Products.

Market Research about the various category Products.

Research of products and coding of it with the Help of different tools.

Validate Products updates through Internet and creating new item code in system.

Writing Guideline & client documents for the Respective Category.

Finding different Product related information & bifurcation of items.

Providing Training about Tools to new team members.

Team Member
Jan 2010 - Feb 2011 Wipro

Research U.S. Credit Card industry for sound financial dealing.

Investigate credit worthiness based on Credit Bureau Research.

Investigate Bankruptcy process in association with various government tools.

Validate credit worthiness cooperative with U.S. Banking policy.

Investigate Card holder’s Account details and Transactions.

Identifying Fraudulent Activity on Accounts.

Customer Services Representative
Jun 2008 - Dec 2009 Aditya Birla Minacs

Managing Calls Flows, Providing info of new offer’s & scheme.

Keeping all Office records updated.

Making offers to Customers & follow ups.

Direct reporting to TL as well as Manager


Beachelor of Commerce
Jun 2005 - Jun 2008 The Maharaja Sayajirao University of Baroda