SAMSUNG ELECTRONICS CANADA INC. Lake Ontario
Mar 14, 2017Full time
Overview: Inspire the World, Create the Future. Do you believe in the power of technology to help shape a brighter future and a stronger global community? Are you inspired by the possibilities? Are innovation, camaraderie, and the pursuit of excellence part of your innate drive? Then you've got what it takes to succeed at Samsung. Manager, Corporate Operations We are looking for an energetic, self-motivated manager who is operationally focused and has a keen eye to detail, strives for accuracy and is driven by process improvement. This dynamic role will provide operational support to the Sales, Marketing, Logistics and Service organizations of Samsung Canada through the management of a team of local specialists and an outsourced team located off shore. Responsible for managing the end to end order management system for all external customers and internal service and procurement orders for Samsung. The Operations Manager will ensure the accuracy of all orders and information in all relevant systems and will seek to find improvements in the order management processes and policies to ensure results are delivered. Establishing and maintaining strong business relationships with both sales management, customers and marketing teams will be key to success in this role Sales support will also include the management of several sales processes and managing of sales and logistics tracking and reporting. The successful Operations Manager will be responsible for the management and career development of direct staff and the management of an outsourced team located in the Dominican Republic. Responsibilities: Establish clear goals and metrics for direct reports and effectively manage the Corporate Operations Teams performance Recruit, coach, and manage staff performance, by providing appropriate feedback and assisting with staff development and/or improvement plans. Foster a culture of openness, innovation, and support within the work environment Develop, implement and communicate departmental policies and delivery as well as manage team to Corporate policies, standards and procedures Responsible to establish and execute operating procedures for our 3 rd Party outsourced support team ensuring roles, metrics, training and reporting are clear and implemented Oversee the management of our customer Sample Management program ensuring all assets are accounted for according to company guidelines and policies. Ensure all sample contracts result in a delighted customer experience Create relevant KPIs related to the Sample Management program and ensure timely and accurate reporting Manage all aspects of the order management system ensuring 100% up time and accuracy of orders processed. Orders consist of normal orders, special price orders, employee orders, consignment sales, B2B and B2C order splits, and internal procurement orders Create relevant KPIs related for order manage and ensure timely and accurate reporting Manage customer EDI set-up, maintenance, and new model mapping Create and up-date ETA processes and systems for accurate and timely reporting of deliveries to customers and to sales and SCM representatives and ensure all issues with orders are addressed on a timely basis Manage the develop and implement enhancements to all order management systems ensuring efficient flow of orders and information Responsible for overseeing the creation and implimentation of policies and procedures for new accounts, products and sales and marketing programs as it relates to order management and reporting Recommend pricing program improvements on new sales programs being implemented as needed Follow up with customers and reviewing return requests with internal departments for clear resolution (Credit, logistic, MIS and Sales teams) and to try and resolve and save the sale with customer Responsible for creating, supporting and maintaining special order types such as Extended Warranty, Software and Knox license key orders through multiple Samsung internal systems. Reviewing and analyzing pricing updates daily for all divisions and resolving all issues and up-date systems on a timely basis Support Business Sales teams by managing the processes for identifying and accurately reporting B2B orders for our Mobile and IT Division. Processes must be created and implemented to ensure new customers and order types result in a proper allocation between B2C and B2B Overseeing the reporting of sales progress through Daily Billing and Risk reports and up-dates of inventory levels and aging is a key responsibility Responsible for managing all audit requests both internal and external for the Corporate Operations team Managing all ad hoc requests for the Corporate Operations team Qualifications: University degree or college diploma or relevant experience required Expert knowledge of SAP is required, specifically of the Materials Management Module and Sales and Distribution module Customer Service Management Skills Experience in project management and methodologies is an asset EDI systems and processes exposure Order Management Processes Creating and managing sales and other relevant High proficiency in Excel, Word, PowerPoint and other office products 7-10 years of progressive experience in relevant fields (Operations, Order Management, Logistics and Supply Chain, Project Management) is preferred with 5 years at the management level EDI implementation and management is preferred SAP System knowledge is required Samsung is an equal employment opportunity employer. Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process. We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted. #LI-KD1 Not ready to apply? Connect with us for general consideration.