Bilingual Customer Service Representative (French & English) - Work at

  • Alorica
  • New Brunswick, Canada
  • Aug 09, 2019
Full time Customer Service

Job Description

As a Customer Service Representative, you'll have the opportunity to help people every day on behalf of the best companies you already know and love. We'll teach you the skills you'll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves!

Ready to start? Chat with us to begin the process now:

What you'll be doing
You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include:
Talking to customers over the phone, email or chat to resolve their questions or concerns
Accurately document and update customer records in the computer system
Upsell products or services to customers, if appropriate
Remain calm and helpful even when dealing with upset customers
Escalate customer complaints and/or calls to your manager when necessary
Provide feedback and recommendations to your manager on ways the company can improve
Perform other duties as assigned by your management team

Why you'll want to join the Alorica team
100% paid training
Performance bonuses
Competitive pay
Health & dental benefits
Retirement savings plan
Paid time off
A great team environment with supportive co-workers
You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown
You'll feel empowered to do things the right way amid a culture of high personal and business integrity
There's real opportunity to learn, grow and advance your career (we love promoting from within here)
We're a strong, global company that truly cares about our local communities

Who we're looking for
The best fit for this job is someone who:
Has a High School diploma or General Educational Development (GED) certificate
Is bilingual (French & English)
Previous customer service and/or call center experience preferred
Has good computer skills, including Microsoft Office
Possesses excellent communication skills
Cares about helping their customers
Is team-focused
Has the ability to multitask well
Can adapt to a flexible schedule
Is positive and can handle stress
Can maintain the highest level of confidentiality

What you need to qualify and get started:
A copper or fibre optic landline telephone line. A simple line - free of features. No call waiting or voice mail add-ons!
A wired internet connection, separate from your landline connection. Working with Wifi? You can remedy with an Ethernet cable!
A PC with Windows 7 or greater installed - Sorry MAC users, we're not compatible.
A headset with a mute button - Keep the neighborhood dogs off the line.

If interested, complete a speedtest on your computer at and email a screenshot to
with your resume or continue to complete your application. Be sure to complete an online assessment ( ) which is a part of the job application.

Who we are
Alorica Customer Care, Ltd. is a global customer service organization, serving the world's leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service - via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment.

Work Environment
Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.

Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the Alorica team!

The Company is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).