Allen Recruitment Consulting Toronto, ON, Canada
Feb 19, 2019Full time
Customer Support Engineer Our client is multinational leaders in the development of software products, remaining as one of the world's top software and service providers with clients based in 42 countries globally. With Canadian offices based in Burnaby, this company continue to grow and expand their dynamic team. They require a Customer Support Engineer with previous experience of installing and supporting complex software systems. This is an excellent permanent opportunity with progression opportunities and rewards to be gained for enthusiastic workers. Job Reference: BBBH 14864 The Ideal Candidate: An IT related degree Previous experience of installing and supporting complex software systems Good IT knowledge and experience with Windows and Linux systems Fluency in English, verbal and written A proven ability to follow processes and procedure Ability to learn new technologies quickly and problem-solving skills. Good customer service and presentation skills Self-motivated, able to work on own initiative and take ownership of tasks A General Day: Install Innovations (our Lab Management System) and train customers in its functionality Develop and maintain project plans in Smartsheets (Project management software) Provide first line support to customers in Asia, Europe, and Australia Record all issues in JIRA Liaise with the development team to troubleshoot critical and urgent issues Extoll the virtues of the new system and build confidence in Ocuco and the Innovations product Become the Innovations application Guru Testing of new software Documenting installs The Benefits: 4 weeks' holidays per annum. Light lunch daily - free canteen. Excellent working environment, including regular social events. After six months of employment: Pension; up to 5%. Life assurance x 4 salary. Permanent Health (Long-term Disability) Insurance. Employee share scheme. Interested in this opportunity? Submit your CV (in a Microsoft Word format) today! OR Please don't hesitate to contact any of our team with any questions you may have by Email or Phone.