BELL

BELL Barrie, ON, Canada
Oct 22, 2018
Full time
Req Id: 215000 Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief in our company's vast potential. To ensure we continue to be recognized as Canada's leading communications company, we're committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees. If you're passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team. Our Network team plans, designs, builds and operates Bell's multi-billion dollar networks, including the continued expansion of our fibre optic network, HSPA+ and LTE - Canada's largest and fastest wireless network. The service we provide is the foundation of Bell's competitive advantage and a critical step towards achieving Bell's goal to be recognized by customers as Canada's leading communications company. Position: Wireless Network Field Services Technician Job Status: Regular Ful Time Location : Barrie, Ontario Name and description of the hiring department: The Bell Mobility wireless network team designs, builds and operates Canada's Best Network. Mobile TV, Facebook, Twitter, BlackBerry, Android, iPhone, HSPA+, LTE, IPv6 are the toys in our playground. The young and dynamic Bell Mobility team is front and centre in testing, deploying and maximizing the technologies that are revolutionizing the world. We are a technology team linked to Marketing, Sales and Client Care to execute on our number one priority: Delivering Canada's Best Network to our customers. Our people are making big things happen across the country, nourished constantly by growth, training and personal development opportunities. Being at the forefront of the mobile internet revolution, we are always in need of smart people who like to get cool things done. If you are looking for more than a place to work and are not afraid of challenges, we have room for you too. Bell has the Best Network because we have the Best People. And with you, Bell just got better! Job Duties / Accountabilities: Install, Commission, Optimize, Repair, and Maintain all network infrastructure equipment (Radio, Dispatch Center, Paging, HSPA, LTE, CDMA, in-building, microcell, picocell) Act on network performance anomalies and alarms and track their resolution Maintain a high proficiency in the use of multiple computer applications and equipment specific software Maintain a high proficiency in the use of specialized, laboratory grade wireless technology test equipment Interface and provide recommendations to network engineering and management staff on implementation, maintenance, and optimization issues Coordinate and verify contractor services to maintain the physical integrity of network sites and power systems Maintain company vehicles and equipment inventory Investigate internal and external customer complaints Participate in an on-call rotation Work off-normal shifts as required Perform work in remote locations on a planned and/or unplanned (emergency) basis Essential Qualifications / Competencies: Telecommunications or Electronics Engineering Technologist or Technician diploma, preferably with courses in radio frequency propagation Extensive computer competencies and/or training including Microsoft office applications Extensive networking and IP competencies Excellent written, oral and inter-personal skills are required Ability to work autonomously in a remote environment Willingness to relocate Must have a valid driver's license and be able to demonstrate responsible motor vehicle operation A clear Bell corporate /Police security background check is required Preferred Qualifications / Competencies: Previous experience in RF, telephony and microwave telecommunications Two-way radio equipment and network installation, commissioning, optimization, repair, and maintenance experience Motorola trunked radio network experience Programming skills would be an asset Experience with towing trailers and operating snowmobiles, ATV's, and generators is an asset Working Conditions: Regular schedule is from 8:30am to 5:30pm Monday to Friday Occasional weekends and evenings for emergencies Driving in remote areas Participate in on call schedule rotation Live in the Barrie Ontario area or agree to move to this region Bilingualism is an asset (English and French) Additional Information: Position Type: Non Management Job Location: Canada : Ontario : Barrie Application Deadline: 10/22/2018 Please apply directly online to be considered for this role. Applications through email will not be accepted. Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential. Created: Canada , ON , Barrie
BELL Barraute, QC J0Y, Canada
Oct 18, 2018
Full time
Req Id: 211396 Bell is a truly Canadian company with a 138 year track record of success. We are defined by the passion of our team members and their belief in our company's vast potential. To ensure we continue to be recognized as Canada's leading communications company, we're committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees. If you're passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team. An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools. Description: The service we provide is the foundation of Bell's competitive advantage and a critical step in achieving the company's goal: that Bell be recognized by customers as Canada's premier communications company. You are someone who: Can interact easily with customers Has strong communication and problem-solving skills Is a team player Your time will be spent tackling the following challenges: Answering customer calls regarding sales, billing, claims and various requests concerning Cablevision products and services Checking the accuracy of information contained in customer files and making any necessary corrections Promoting the company's different offers Performing any other related tasks The selected candidate must have: A High school diploma is required. Pertinent customer service experience Solid knowledge of the Microsoft Office Suite and the Internet Good Knowledge in English Working conditions : Employment status: Temporary Full Time Work location : 45 Hôtel de Ville blvd, Val-d'Or Work schedule: Monday to Wednesday between 8h00am-6H00PM, Thursday between 8H00AM - 8H00PM and Friday between 8h00 AM - 7H00PM Availability to work evenings and Saturdays is required according to business needs We offer excellent working conditions and a competitive salary Bilingualism is required (English and French) Additional Information: Position Type: Call Centre Job Location: Canada : Quebec : Val-d'Or Application Deadline: 10/28/2018 Please apply directly online to be considered for this role. Applications through email will not be accepted. Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential. Created: Canada , QC , Val-d'Or
BELL Verdun, Montreal, QC, Canada
Oct 16, 2018
Full time
Req Id: 214978 Bell is a truly Canadian company with a 138 year track record of success. We are defined by the passion of our team members and their belief in our company's vast potential. To ensure we continue to be recognized as Canada's leading communications company, we're committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees. If you're passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team. An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools. Company name: Bell Canada Job Status: Temporary Part Time Job location address: 1 Alexandre-Graham-Bell, Verdun, Qc. Name and description of the hiring department: Under Small Business Markets, the Business Strategy team works on initiatives to drive frontline performance. Job Duties / Accountabilities: Evaluate requests from the team, create reports and efficiently analyze required data Perform data analysis and present the findings in a PowerPoint format Project expected lift from sales and loyalty initiatives, and monitor and report on their progress Analyze changes in key performance indicators and identify the potential causes as well as opportunities for improvement Prepare and control the monthly communication of incentive programs to the Frontline teams and provide progress updates on communication and results Maintain a calendar of initiatives and liaise with the Marketing team on their initiatives Manage administration of compensation and recognition programs Validate and control payouts from the compensation and recognition programs Essential Qualifications / Competencies: Strong analytical and communication skills MS Excel - advanced level (pivot tables and formulas) a test will be administrated MS PowerPoint - intermediate level English, fluent in the language with no significant limitation French, working ability to carry out normal business in the language Able to work autonomously and demonstrate initiative Ability to work under tight timeframes and manage multiple priorities Preferred Qualifications / Competencies: 2+ years' experience in data analysis SQL - intermediate level (Oracle, MS SQL) Experience in a call center environment Working Condition: Work Hours: 37, 5 hours per week Availability: Monday to Friday, between 8h00 am and 6h00pm Compressed work week not available Bilingualism is required (English and French) Additional Information: Position Type: Union Job Location: Canada : Quebec : Verdun Application Deadline: 10/28/2018 Please apply directly online to be considered for this role. Applications through email will not be accepted. Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential. Created: Canada , QC , Verdun
BELL Toronto, ON, Canada
Oct 15, 2018
Full time
Req Id: 213780 Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief inour company's vast potential. To ensure we continue to be recognized as Canada's leading communications company, we're committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees. If you're passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team. Bell Media is Canada's premier multimedia company with leading assets in television, radio and digital media, including CTV - Canada's #1 television network, and the country's most-watched specialty channels. It is a critical component of Bell's commitment to leverage strategic investments in broadband networks to offer Canadians the best available content on any of the four screens they choose: television, smartphone, tablet and computer. Posting Date: September 18, 2018 Closing Date: November 2, 2018 Position: Sales Operations Instructor & Development Analyst Location: 50 Eglinton Avenue East, Toronto, ON Salary: Commensurate with qualifications and experience Hours of Work: 40 hours per week. Additional overtime hours as required Responsibilities: Design / develop / maintain training documents (classroom handouts, instructional materials, manuals, aids), facilitates systems and processes training, and provides daily support for all TV sales staff Training may occur in classroom setting, one-on-one sessions, group workshops, and via WebEx Assess training effectiveness to ensure incorporation of taught skills and techniques into employee work behaviour Determine training needs through evaluations / surveys, observation, assessments, studying system results, and conferring with sales management Develop individual results by maintaining policy and procedure resources, providing coaching, conducting training sessions, developing outcome improvement Improve training effectiveness by developing new approaches and techniques Update job knowledge by participating in educational opportunities, reading professional publications, etc Liaise between the business units Successfully engage in multiple initiatives simultaneously Qualifications: Post-secondary education; training in adult education would be an asset Bilingual; highly proficient in both spoken and written English and French In depth experience with broadcast applications and processes are a must, as well as knowledge of various department tasks - i.e. sales, traffic, finance, etc Extensive knowledge of application software including Microsoft Office, IBMS, Salesforce, proposal / booking / broadcast software, etc Able to present complex information to a variety of audiences Excellent verbal and written communication skills and the ability to interact professionally with a diverse group Strong interpersonal, collaborative and decision making skills required Self-starter and motivator, with the ability to be work under continuous pressure and maintain flexibility Attention to detail and accuracy a must; exceptional organizational skills Developed analytical and research skills Ability to prioritize and demonstrated multi-tasking, time management skills Ability to work independently and with minimal supervision Bilingualism is required (English and French) Additional Information: Position Type: Non Management Job Location: Canada : Ontario : Toronto Application Deadline: 11/02/2018 Please apply directly online to be considered for this role. Applications through email will not be accepted. Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential. Created: Canada , ON , Toronto