The Sydney Call Centre
Mira Road, NS, Canada
Job ID: 2 # of openings: 500 Posted Date: 1 month ago (8/13/2019 3:48 PM) Department: Blended Call Center Representative Location: Glace Bay, Nova Scotia, Canada Company: The Sydney Call Centre Address: 90 Inglis St Postal Code: B1P 1W8 POSITION OVERVIEW SALES REPRESENTATIVE We're growing again, so should you! As a Sales Representative, you will have the opportunity to make more than our average agent. These projects are inbound and outbound working between 3 to 10 customer group. You'll learn the latest sales verbiage and techniques as you improve your skills with every interaction. Customer service is also a big part of our mission but your role will be focused on selling. Must be willing to work hard, have excellent communication, and be highly reliable. Full-Time or Part-Time, Inbound and Outbound. Base + Bonuses. SCHEDULE MULTIPLE SHIFTS AVAILABLE FOR QUALIFIED CANDIDATES Available shift schedules include: Day, Mid, Night, and Night/Weekend. Please apply and follow up with our Talent Acquisition team to find the right schedule. POSITION RESPONSIBILITIES WHAT DOES A SALES REPRESENTATIVE DO? Understand customer needs, educating and providing solutions to increase sales volume. You will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of several different clients. Develop your abilities and grow with our team, interacting with customers from coast to coast. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Sales Representatives are responsible for the following tasks: Communicate effective solutions to a variety of customer needs Expand product knowledge, continuously growing skillsets Create and build relationships, representing partners' interests Improve sales process working with managerial team Manage accounts professionally, utilizing technology/strategy Increase customer satisfaction and drive sales growth CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? The Sydney Call Centre provides all new employees with training so all positive, driven, and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job. In this role you will be a fully engaged team member and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Specific Qualifications Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast paced environment Minimum 18 years of age Entry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At The Sydney Call Centre we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Total Rewards Breakdown: Competitive Starting Compensation Weekly Bonus Opportunity Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Free Personal Health Benefits Career Progression Flexible Scheduling Options Advancement Opportunity Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. MCI Canada is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI Canada will consider for employment qualified applicants in a manner consistent with local and federal requirements.
Job ID: 2 # of openings: 500 Posted Date: 1 month ago (8/13/2019 3:48 PM) Department: Blended Call Center Representative Location: Glace Bay, Nova Scotia, Canada Company: The Sydney Call Centre Address: 90 Inglis St Postal Code: B1P 1W8 POSITION OVERVIEW SALES REPRESENTATIVE We're growing again, so should you! As a Sales Representative, you will have the opportunity to make more than our average agent. These projects are inbound and outbound working between 3 to 10 customer group. You'll learn the latest sales verbiage and techniques as you improve your skills with every interaction. Customer service is also a big part of our mission but your role will be focused on selling. Must be willing to work hard, have excellent communication, and be highly reliable. Full-Time or Part-Time, Inbound and Outbound. Base + Bonuses. SCHEDULE MULTIPLE SHIFTS AVAILABLE FOR QUALIFIED CANDIDATES Available shift schedules include: Day, Mid, Night, and Night/Weekend. Please apply and follow up with our Talent Acquisition team to find the right schedule. POSITION RESPONSIBILITIES WHAT DOES A SALES REPRESENTATIVE DO? Understand customer needs, educating and providing solutions to increase sales volume. You will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of several different clients. Develop your abilities and grow with our team, interacting with customers from coast to coast. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Sales Representatives are responsible for the following tasks: Communicate effective solutions to a variety of customer needs Expand product knowledge, continuously growing skillsets Create and build relationships, representing partners' interests Improve sales process working with managerial team Manage accounts professionally, utilizing technology/strategy Increase customer satisfaction and drive sales growth CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? The Sydney Call Centre provides all new employees with training so all positive, driven, and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job. In this role you will be a fully engaged team member and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Specific Qualifications Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast paced environment Minimum 18 years of age Entry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At The Sydney Call Centre we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Total Rewards Breakdown: Competitive Starting Compensation Weekly Bonus Opportunity Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Free Personal Health Benefits Career Progression Flexible Scheduling Options Advancement Opportunity Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. MCI Canada is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI Canada will consider for employment qualified applicants in a manner consistent with local and federal requirements.
HRfx Consulting
Calgary, AB, Canada
Our client, I-XL Building Products ( ) has an exciting opportunity for an experienced Inside Sales/Showroom Consultant to join their Calgary team. I-XL Building Products Inc. is one of the largest importers and distributors of brick, stone and building products in Canada. With a particular focus on premier products from around the world, they are able to offer their customers one of the most comprehensive selections of building envelope products available. Over the course of their long history, I-XL have established an unrivaled reputation for customer service, product knowledge and design expertise. The Inside Sales Representative will demonstrate a high level of customer service and enjoy building rapport and relationships over the phone and in person. A background in retail sales/construction would be an asset. You are creative, outgoing, and professional with the ability to work in a fast-paced environment. Hours: Mon-Fri 7:30 am4:00 pm, and a day rotating shift on Saturdays. Salary: $21.00 to $24.00 per hour based on experience INSIDE SALES RESPONSIBILITIES: Work with the customers to determine the best choice(s) for their specific projects and provide quotations. Process and maintain sales orders, invoicing, and returns according to policy. Regularly monitor sales orders and customer needs to ensure that they will be met on time. Receive incoming inventory orders. Check for completeness and process paperwork. Take and process credit card information, account payments, and deposits. Develop close relationships with masonry contractors, designers and home builders positioning I-XL as their primary supplier. Work closely with the outside sales team as resources to maximize overall branch sales results. INSIDE SALES SKILLS & QUALIFICATIONS: 1-2 years sales and/or customer service experience. Experience working in wholesale/retail or dealing with the public is an asset. Ability to work independently with limited supervision. Be a self-starter. Highly organized, strong attention to detail, ability to communicate confidently. Proficient in MS Office and comfortable learning new systems. A high level of energy and enthusiasm. HRfx Consulting provides outsourced human resource solutions to small and medium sized business and is assisting our client in the collection and screening of resumes. We thank you for your interest in this position, however, only short-listed candidates will be contacted for an interview. Please do not contact I-XL directly. PM19
Our client, I-XL Building Products ( ) has an exciting opportunity for an experienced Inside Sales/Showroom Consultant to join their Calgary team. I-XL Building Products Inc. is one of the largest importers and distributors of brick, stone and building products in Canada. With a particular focus on premier products from around the world, they are able to offer their customers one of the most comprehensive selections of building envelope products available. Over the course of their long history, I-XL have established an unrivaled reputation for customer service, product knowledge and design expertise. The Inside Sales Representative will demonstrate a high level of customer service and enjoy building rapport and relationships over the phone and in person. A background in retail sales/construction would be an asset. You are creative, outgoing, and professional with the ability to work in a fast-paced environment. Hours: Mon-Fri 7:30 am4:00 pm, and a day rotating shift on Saturdays. Salary: $21.00 to $24.00 per hour based on experience INSIDE SALES RESPONSIBILITIES: Work with the customers to determine the best choice(s) for their specific projects and provide quotations. Process and maintain sales orders, invoicing, and returns according to policy. Regularly monitor sales orders and customer needs to ensure that they will be met on time. Receive incoming inventory orders. Check for completeness and process paperwork. Take and process credit card information, account payments, and deposits. Develop close relationships with masonry contractors, designers and home builders positioning I-XL as their primary supplier. Work closely with the outside sales team as resources to maximize overall branch sales results. INSIDE SALES SKILLS & QUALIFICATIONS: 1-2 years sales and/or customer service experience. Experience working in wholesale/retail or dealing with the public is an asset. Ability to work independently with limited supervision. Be a self-starter. Highly organized, strong attention to detail, ability to communicate confidently. Proficient in MS Office and comfortable learning new systems. A high level of energy and enthusiasm. HRfx Consulting provides outsourced human resource solutions to small and medium sized business and is assisting our client in the collection and screening of resumes. We thank you for your interest in this position, however, only short-listed candidates will be contacted for an interview. Please do not contact I-XL directly. PM19
The Sydney Call Centre
Mira Road, NS, Canada
Job ID: 2 # of openings: 500 Posted Date: 8 months ago (1/9/:24 PM) Department: Blended Call Center Representative Location: Glace Bay, Nova Scotia, Canada Company: The Sydney Call Centre Address: 90 Inglis St Postal Code: B1P 1W8 POSITION OVERVIEW CALL CENTRE REPRESENTATIVE Join our team and soar with us! We need Call Centre Representatives who will raise customer satisfaction and support the sales process handling outbound call to customers and prospects. Candidates should be highly reliable and have excellent communication skills. Sydney, NS. Full-Time or Part-Time, $12.00/hour + Bonuses, Free Personal Health Benefits. SCHEDULE MULTIPLE SHIFTS AVAILABLE FOR QUALIFIED CANDIDATES Available shift schedules include: Day, Mid, Night, and Night/Weekend. Please apply and follow up with our Talent Acquisition team to find the right schedule. POSITION RESPONSIBILITIES WHAT DOES A CALL CENTRE REPRESENTATIVE DO? Develop your abilities and grow with our team, interacting with customers from coast to coast making outbound calls. Call Centre Representatives are responsible for the following tasks: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? The Sydney Call Centre provides all new employees with training so all positive, driven, and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job. In this role you will be a fully engaged team member and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Specific Qualifications Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast paced environment Minimum 18 years of age Entry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At The Sydney Call Centre we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Total Rewards Breakdown: Competitive Starting Compensation Weekly Bonus Opportunity Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Free Personal Health Benefits Career Progression Flexible Scheduling Options Advancement Opportunity Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. MCI Canada is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI Canada will consider for employment qualified applicants in a manner consistent with local and federal requirements.
Job ID: 2 # of openings: 500 Posted Date: 8 months ago (1/9/:24 PM) Department: Blended Call Center Representative Location: Glace Bay, Nova Scotia, Canada Company: The Sydney Call Centre Address: 90 Inglis St Postal Code: B1P 1W8 POSITION OVERVIEW CALL CENTRE REPRESENTATIVE Join our team and soar with us! We need Call Centre Representatives who will raise customer satisfaction and support the sales process handling outbound call to customers and prospects. Candidates should be highly reliable and have excellent communication skills. Sydney, NS. Full-Time or Part-Time, $12.00/hour + Bonuses, Free Personal Health Benefits. SCHEDULE MULTIPLE SHIFTS AVAILABLE FOR QUALIFIED CANDIDATES Available shift schedules include: Day, Mid, Night, and Night/Weekend. Please apply and follow up with our Talent Acquisition team to find the right schedule. POSITION RESPONSIBILITIES WHAT DOES A CALL CENTRE REPRESENTATIVE DO? Develop your abilities and grow with our team, interacting with customers from coast to coast making outbound calls. Call Centre Representatives are responsible for the following tasks: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? The Sydney Call Centre provides all new employees with training so all positive, driven, and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job. In this role you will be a fully engaged team member and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Specific Qualifications Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast paced environment Minimum 18 years of age Entry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At The Sydney Call Centre we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Total Rewards Breakdown: Competitive Starting Compensation Weekly Bonus Opportunity Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Free Personal Health Benefits Career Progression Flexible Scheduling Options Advancement Opportunity Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. MCI Canada is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI Canada will consider for employment qualified applicants in a manner consistent with local and federal requirements.
Working Solutions
Montreal, QC, Canada
Location: Montreal, Quebec, Canada Category: Customer Service/Support Overview This is a remote, independent contractor role that provides personalized customer service through phone, email and/or live chat support. Identifies and resolves problems, as well as provides a consultative sales approach regarding various options to guide callers to the right solutions for their individual needs. Works in a fast-paced, work-at-home, customer-service environment. Responsibilities Practicing excellent verbal and written communication skills. Providing top-notch customer service skills while guiding callers to the right solutions for their specific needs. Having a positive attitude; being flexible and adaptable to change. Researching, navigating and independently locating answers from webpages and resources in a variety of situations. Communicating effectively, based on a customer's mindset. Exercising strong, multitasking skills while navigating through multiple websites and making themselves available for incoming calls. Demonstrating a sincere desire to assist customers and put their needs first. Qualifications Education and Experience: Bilingual - fluent in French and English. At least 1 to 2 years of experience in a high-volume, customer-service role (i.e. call center, retail or similar environment). Having achieved a satisfactory level of technical skill or knowledge. Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install and uninstall applications. Ability to download products and applications using various browsers. Competencies: Technical Skills: Proficient data-entry skills. Ability to achieve a "meets expectations" rating or higher on scorecard. Problem-solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues. Organizational Skills: Ability to organize people or tasks, adjust to priorities and learn systems- within time constraints, and with available resources. Must be detail-oriented. Multi-tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume. Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions. Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources. Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position. Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required. Computer Literacy: Ability to function in a multisystem Microsoft environment-using Word, Outlook, intranet, the internet and software applications. Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate. Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation. Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks. Independent contractors on this program will need to successfully pass a background check to work. This check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check. We are currently not accepting independent contractors residing in California, New York, Pennsylvania or Washington. Contractual Relationship The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
Location: Montreal, Quebec, Canada Category: Customer Service/Support Overview This is a remote, independent contractor role that provides personalized customer service through phone, email and/or live chat support. Identifies and resolves problems, as well as provides a consultative sales approach regarding various options to guide callers to the right solutions for their individual needs. Works in a fast-paced, work-at-home, customer-service environment. Responsibilities Practicing excellent verbal and written communication skills. Providing top-notch customer service skills while guiding callers to the right solutions for their specific needs. Having a positive attitude; being flexible and adaptable to change. Researching, navigating and independently locating answers from webpages and resources in a variety of situations. Communicating effectively, based on a customer's mindset. Exercising strong, multitasking skills while navigating through multiple websites and making themselves available for incoming calls. Demonstrating a sincere desire to assist customers and put their needs first. Qualifications Education and Experience: Bilingual - fluent in French and English. At least 1 to 2 years of experience in a high-volume, customer-service role (i.e. call center, retail or similar environment). Having achieved a satisfactory level of technical skill or knowledge. Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install and uninstall applications. Ability to download products and applications using various browsers. Competencies: Technical Skills: Proficient data-entry skills. Ability to achieve a "meets expectations" rating or higher on scorecard. Problem-solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues. Organizational Skills: Ability to organize people or tasks, adjust to priorities and learn systems- within time constraints, and with available resources. Must be detail-oriented. Multi-tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume. Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions. Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources. Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position. Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required. Computer Literacy: Ability to function in a multisystem Microsoft environment-using Word, Outlook, intranet, the internet and software applications. Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate. Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation. Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks. Independent contractors on this program will need to successfully pass a background check to work. This check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check. We are currently not accepting independent contractors residing in California, New York, Pennsylvania or Washington. Contractual Relationship The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
